Terms & Conditions

    Policies & Guidelines

    Clear, transparent policies designed to ensure a pleasant stay for all our guests. Please review these terms before making your reservation.

    Diplomatic Guests

    Special arrangements available for diplomatic personnel including direct billing and enhanced security protocols.

    Extended Stay Guests

    Guests staying 30+ days are subject to additional terms and local residency requirements.

    Complimentary Services

    Airport transfers, Wi-Fi, and basic amenities are included at no additional charge.

    Reservation & Cancellation Policy

    Booking Confirmation

    • All reservations require a valid credit card or bank transfer for confirmation
    • Booking confirmation will be sent within 24 hours of reservation
    • Check-in time: 2:00 PM | Check-out time: 12:00 PM

    Cancellation Terms

    • Free cancellation up to 48 hours before arrival
    • Cancellations within 48 hours: 50% of first night charge
    • No-show reservations: 100% of first night charge
    • Extended stay cancellations (7+ nights): 72 hours notice required

    Modification Policy

    • Date changes subject to availability and rate differences
    • Room type changes can be made up to 24 hours before arrival
    • Guest count modifications must be confirmed 24 hours in advance

    Payment & Billing Policy

    Accepted Payment Methods

    • Major credit cards (Visa, MasterCard, American Express)
    • Bank transfers (advance payment required)
    • Corporate billing for approved accounts
    • Cash payments accepted for incidental charges only

    Payment Schedule

    • Full payment required for stays under 7 nights
    • 50% deposit for extended stays (7+ nights), balance on arrival
    • Corporate accounts: Net 30 payment terms
    • All rates quoted in USD, local currency accepted at current exchange rate

    Additional Charges

    • Security deposit: USD 100 (refundable upon checkout)
    • Late checkout (after 2:00 PM): 50% of nightly rate
    • Extra guest charges: USD 25 per person per night
    • Damage or excessive cleaning fees as applicable

    Guest Conduct & House Rules

    General Conduct

    • Quiet hours: 10:00 PM - 7:00 AM
    • No smoking in rooms or common areas (outdoor areas designated)
    • Guests are responsible for the conduct of their visitors
    • Maximum occupancy limits must be observed

    Security & Access

    • All guests must present valid ID at check-in
    • Key cards must be returned at checkout
    • Visitors must be registered at reception
    • CCTV monitoring in common areas for security

    Property Use

    • Amenities are for registered guests only
    • Kitchen facilities must be left clean after use
    • No pets allowed without prior approval
    • Commercial activities prohibited in rooms

    For details on how we collect and use personal data, see our Privacy Notice.

    Questions About Our Policies?

    Our guest services team is available 24/7 to clarify any policy questions or discuss special arrangements for your stay.

    Call +254 722 761 960

    Policy Updates

    These policies are effective as of September 2024 and may be updated periodically. Guests will be notified of any significant changes that affect existing reservations.

    Last updated: September 21, 2024

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